HERNDON, Va. — EDS today announced it has been selected by the U.S. General Services Administration (GSA) to provide call center services for all federal government agencies under the newly awarded USA Contact contract. EDS is one of nine companies that may compete for task orders under the $2.5 billion Indefinite Delivery/Indefinite Quantity contract.

USA Contact will provide a vehicle for any federal government agency to purchase a range of automated and manual customer support services to respond to inquiries about federal government programs and policies from the general public, congressional offices, the media and other government offices. Its scope encompasses any type of contact center services from order fulfillment to customer relationship management (CRM) and can be tailored to the individual needs of client agencies.

The contract has a two-year base period followed by four two-year option periods. Task orders may cover a maximum period of five years and may extend no farther than three years after the end of the contract’s final option period.

EDS will furnish facilities, personnel, equipment, supplies and services to meet the requirements of the task orders received from agencies using the USA Contact contract. In addition to providing customer support services, EDS will perform all technical and management functions to plan, design, implement, operate and manage contact center solutions to meet the diverse needs of federal agencies. EDS will have the ability to quickly ramp up to meet urgent government needs for emergency contact center services within 48 hours.

“The awarding of this contract means that EDS’ world class call center services are now more widely available to the federal government,” said Dennis Stolkey, vice president and general manager, EDS U.S. Government and Public Sector. “This will make it easier for more government agencies to provide U.S. citizens with accessible, accurate, timely, and professional responses to their…